Privacy Policy

This Privacy Policy describes how ravelforde (ravelforde Unlimited Liability Company) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data. This policy applies to all visitors and customers who interact with our website and services related to energy-efficient LED industrial lighting solutions for warehouses in Vilnius and beyond.

Who We Are

We are a data controller and operator of a website dedicated to providing wholesale LED high bay and panel lighting solutions for industrial warehouses. We process personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Lithuania and the European Union. Our primary goal is to deliver excellent service while respecting your fundamental right to privacy.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you submit a contact form or request a quotation, we collect your name, email address, phone number, company name, and message content.
• Usage Data: We automatically collect information about your browsing activity, including your IP address, browser type, pages visited, and time spent on our website.
• Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site performance.
• Communication Data: If you correspond with us via email or telephone, we retain records of these communications.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you submit a contact form or subscribe to our communications, you provide explicit consent for us to process your data.
• Legitimate Interest: We process usage data and analytics to improve our website functionality, security, and service quality, which benefits both you and our business.
• Contractual Necessity: When you request a quotation or place an order, we process information necessary to fulfill your request and provide the service.
• Legal Obligation: We may process information to comply with applicable laws and regulations.

How We Use Your Information

We use the information we collect for specific purposes:

• To respond to your inquiries and provide customer support.
• To send you product information, quotations, and service updates.
• To improve our website design, functionality, and user experience.
• To conduct website analytics and track performance metrics.
• To prevent fraud and enhance security measures.
• To comply with legal obligations and resolve disputes.

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

Data Retention

We retain your personal information for specific periods based on the purpose of processing:

• Contact Form Submissions: We retain inquiry messages and contact details for up to 24 months after your last interaction with us, allowing us to follow up on quotations and maintain communication history.
• Analytics and Usage Data: We retain anonymized analytics data and cookies for up to 12 months to track website performance and user behavior patterns.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Customer Communications: Email and telephone records are retained for up to 36 months to maintain service history and resolve potential disputes.

Once the retention period expires, we securely delete or anonymize your information. You may request earlier deletion of your data at any time, subject to legal obligations.

Your Privacy Rights

Under GDPR and Lithuanian data protection law, you have the following rights:

• Right of Access: You can request a copy of all personal information we hold about you.
• Right to Rectification: You can correct or update inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: You can limit how we use your information.
• Right to Data Portability: You can obtain your data in a structured format and transfer it to another provider.
• Right to Object: You can object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: You can withdraw your consent for processing at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small files stored on your device that help us remember your preferences and track your activity. We use both essential cookies (required for website functionality) and analytics cookies (to understand how you use our site). You can control cookie settings through your browser preferences. Disabling cookies may affect some website features, but will not prevent you from accessing core functionality. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission, and we maintain restricted access controls to sensitive information. However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of external websites or services. We recommend reviewing the privacy policies of any third-party services before providing your personal information. If you click on external links, you do so at your own discretion.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the competent supervisory authority. In Lithuania, the supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija). You can file a complaint with them if you have concerns about our data processing practices. Contact details and complaint procedures are available on their official website.